14 DAY TRIAL // Sprint introduced the “One Up” upgrade program only a few months ago, but it looks like it did not attract the number of customers it hoped it would.
This is probably one of the reasons that the carrier decided to abandon the program beginning January 9. Sprint has just confirmed on its support website that the “One Up” service has been retired, without giving any more details about the reasons.
The “One Up” program “consisted of customers who purchased an eligible smartphone with no down payment, depending on device, and agreed to 24 monthly installment payments for the device.
“After 12 consecutive installment payments, those customers are eligible to give back their current smartphone and upgrade to a new smartphone by entering into a new Installment Agreement.”
Customers interested in the “One Up” are now redirected to Sprint’s “Family” plan instead, which offers various rewards to those who add more persons to a single account.